Our Services 
You Get Every Advantage |
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• Repairs/Maintenance |
• Problem Resolution/Prevention |
• Hardware/Software Upgrades |
| • Tune-Ups/Checkups |
• Security &
Virus Protection |
• How-To Related
Training |
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Pay-As-You-Go
Designed
for customers who choose not to participate in our formal
Service Plans, as shown below... |
$80
hour,
1 hour minimum
Trip-charge
Details |
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Plan Features |
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• Break-Fix On-site service to determine
and resolve a majority of system issues.
NOTE: The following items are recommendations to help keep
your system in peak operating condition:
• Complete system preventive maintenance. This normally
takes an additional hour, and includes interior PC cleaning
(fans/filters) and needed spot maintenance, such as re-routing
cables and reseating components such as internal cables
and adapters.
• Recommendations for the following important daily
operational topics:
- Data & System Backups
- Anti-Virus Protection
- Anti-SPAM / Pop-up Prevention / Spyware
- Software Maintenance
- System Chores
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PC Assurance
Designed for a new or existing
PC. Best for 1 PC or several non-networked PC's
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$40
per month,
per PC
$100
Setup Fee "Per PC", includes first month of
12 month contract
Trip-charge
Details |
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Plan Features |
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• Full & Proper
configuration* of newly installed PC; or a complete configuration
upgrade & tune-up of an existing PC. (Up to 4
hours included for application transfers, training on
use)
• This Plan includes two rate buy-down structures
as follows, on a "per PC" basis:
• $100/4 hour setup is a 8 hour annual plan, where
you are invoiced a total of $540 for the year per PC,
which breaks down to $67.50 per hour.
• $150/6 hour setup is a 10 hour annual plan,
where you are invoiced $590 for the year per PC, which
breaks down to $59 per hour.
• Reduced hourly service rate ($70/hr) for each
hour of additional on-site service that is not covered
by the plan (you receive 4 hours of service to use
however you’d like throughout the year for each
PC covered).
• Annual PC tune-up with Anti-virus, spyware, software
reviews.
• Free problem solving telephone support
(up to 15 min. per incident
• Unlimited Free telephone advice
*CLICK HERE FOR DETAILS and/or
recommendations.
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Network Assurance
Designed
for 2-4 networked PC's |
$38
per month,
per PC
(PC Counts are per location)
$100
Setup Fee "Per PC", includes
first month of
12 month contract
Click for
More Details
Trip-charge
Details |
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Plan Features |
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• All features of the PC Assurance
PLAN, PLUS:
• Network Assessment*
See Details page.
• Reduced hourly rate ($65/hr) for each hour of additional
on-site service that is not covered by the plan (you
receive 4 hours of service to use however you’d like
throughout the year for each PC covered).
• Configure support for sharing printers and files.
• Network/Connectivity Support
• Consumer level router/firewall/access point configuration
and support.
• Coverage hours are stacked. For example, if you
have 4 PCs covered, you get up to 16 hours of initial setup
time, plus you get 12 hours of onsite service to use across
any PC at the location.
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Network Plus
Designed
for 5 or more networked PC's |
$36
per month;
per PC
Or
$50
for servers
$100
Setup Fee "Per PC", includes
first month of
12 month contract
Click for
More Details
Trip-charge
Details
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Plan Features |
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• All features of the BASIC and NETWORK
plans, PLUS:
• Reduced hourly rate ($60/hr) for each hour of additional
on-site service that is not covered by the plan (you
receive 4 hours of service to use however you’d like
throughout the year for each PC covered).
• Configuration of
a Virtual Private Network (VPN) Server to allow secure remote
connectivity (for you and for us to provide better technical
support). NOTES: Additional hardware & software are
generally required, starting at $120.
(Remote node/network configuration extra.)
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Pre-scheduled visits as often as necessary. Helps us Discover
problems before they arise. It's great for keeping open
communications, so we can best serve your needs. It gives
you a forum to ask questions, correct troubles & fix
inefficiencies.
NOTE: Server clients receive and extra 2 hours of in-person
service, plus other proactive measures such as: performance
baselines, capacity planning & trending (to identify
issues that impede machines) Server emergencies are always
top priority. No extra charge for "peer-to-peer server."
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Ready for the Next Steps? |
